Community

Community (/community) is where dental teams from every practice that uses Smileline, in every country, share ideas for Smileline, vote on them, see what's coming and talk to each other. It has three tabs:

• Feedback: ideas, votes and comments;
• Roadmap: what Smileline has planned, is building and has shipped;
• Chat: one live chat room for everyone.

Open CommunityCopy Anchor Link

Click More on the left rail and choose Community (on a phone, click your avatar instead). Community belongs to you rather than to a workspace, so it's there whether you work in the CRM or in the clinical workspace.

Everyone at a practice can use Community, whatever their role. It isn't available in a partner workspace, and it isn't in the Smileline phone app.

Your community nameCopy Anchor Link

Other practices never see your real name or your practice. They see only your community name. The first time you vote, post, comment, react or chat, Smileline asks you to choose one. A suggestion such as MintyMolar27 is already filled in; click Suggest another name to roll another, or type your own.

A community name is 3 to 24 letters, numbers or underscores. Capitals don't make a different name: if MintyMolar27 is taken, so is mintymolar27. Names that could pass for Smileline or its staff aren't allowed.

The Smileline team can see who is behind a name, to deal with reports.

Share an ideaCopy Anchor Link

1. On Feedback, click Post an idea.
2. Give it a short title. While you type, Smileline shows ideas that look the same: if one of them is yours, vote for it instead of posting it again.
3. Choose a Board, add the details and, if it helps, add pictures or a screen recording.
4. Click Post idea.

You follow your own idea and vote for it automatically.

Pictures can be JPEG, PNG or WebP files of up to 16 MiB. Smileline removes hidden details such as the location and camera from every picture before anyone else can see it.

Record your screenCopy Anchor Link

Click Record screen, choose what to share and start talking: the microphone records too. The recording controls stay in a small window on top, so you can show the problem in another tab or window. Click Stop and add to my idea, or stop sharing from your browser, and the recording is added. You can record for a comment the same way.

Keep the Community tab open while you record. If you try to close or leave it, Smileline asks first.

Vote, comment and followCopy Anchor Link

• Click the vote button on an idea to vote for it, and again to take your vote back. Ideas with the most votes rise to the top.
• Comment on an idea, reply to a comment, and vote for comments you agree with. Replies go one level deep.
• Voting or commenting follows the idea. Click Following to stop.

Sort the list by Trending, Top or New, filter it by board and by status, or search it.

You can delete your own ideas, comments and chat messages. A deleted comment with replies stays as Comment deleted so the replies still make sense.

What the statuses meanCopy Anchor Link

The Smileline team sets each idea's status:

• Under review: new, not decided yet;
• Planned, In progress and Shipped: the roadmap's columns;
• Not planned: Smileline decided not to do it.

The team may add when it expects the idea to arrive (for example "January"), give an Official answer, which shows at the top of the idea with the Smileline team badge, and merge an idea into another that asks for the same thing. A merged idea's votes and followers move to the other idea, and its link opens the other idea.

NotificationsCopy Anchor Link

The bell tells you when:

• an idea you follow changes status, gets an expected date or gets an official answer;
• someone comments on your idea or replies to your comment.

The roadmapCopy Anchor Link

Roadmap shows the ideas Smileline has Planned, has In progress and has Shipped, most recently moved first. Click an idea to open it.

ChatCopy Anchor Link

Chat is one live room for every practice. The Chat tab shows how many new messages you haven't read yet.

• Send text and pictures, reply to a message and react with an emoji.
• Click Poll to ask a question with up to 20 answers. An answer can have a picture, you can allow more than one answer, and the poll can end after a day, three days or a week. People can change their answer until it ends.
• Messages the Smileline team pins show at the top.

Report somethingCopy Anchor Link

Click Report on an idea, comment, chat message or community name to send it to the Smileline team, and choose why. Reporting the same thing again changes nothing while your first report is open. The team can take content down and can stop a person posting; they can still read and vote.

LimitsCopy Anchor Link

To keep the room readable for everyone, you can post up to 30 ideas, comments, chat messages and polls a minute. Votes, reactions and follows have no limit.

Deleting your accountCopy Anchor Link

When your Smileline account is deleted, your community name, votes and reactions are removed. Your comments and chat messages are deleted, your ideas keep their title under "Former member", and your pictures and recordings are deleted.