Set up dialing
Get the practice ready to dial — SmileLine Voice for the full phone system, or assisted dialing through the phone system you already have.
The Power Dialer turns the Today queue into a calling session. What it needs first depends on which phone system the practice uses.
- SmileLine Voice — the phone system inside the CRM. Dialing, ringing and audio all happen in the browser, and the Power Dialer is included at no extra charge. Set it up in Voice and calling and Phone numbers.
- Your existing phone system — keep VoiceStack and dial in assisted mode: SmileLine opens each call in your provider's own app and you tell it how the call went. Set it up in Phone providers.
- The standalone Power Dialer add-on — the calling workflow on its own, for a practice on an external phone system that does not integrate.
Start dialing appears on Today as soon as one of those can actually place a call. If none can, the button offers to finish setting one up instead.
Pricing at a glance
- SmileLine Voice is £199/month for GBP practices or $249/month for USD practices, including three concurrent lines, one number per line, and unlimited fair-use calls to domestic destinations. Extra lines are £49 or $69 each; extra numbers are £5 or $7 each. The Power Dialer is included.
- The standalone Power Dialer is £49/month or $69/month.
Everything lands on the practice's normal SmileLine invoice — there is no separate account to fund and no provider bill to reconcile.
An EUR catalogue has not been approved yet. EUR practices see pricing as unavailable and cannot enable a paid add-on until SmileLine support confirms the EUR catalogue.
Assisted dialing
If the practice keeps its own phone system, the queue still works — the call is placed by your provider's app rather than by the browser.
Connect the provider in Phone providers.
On Today, click Start dialing and open a lead. SmileLine writes the call, then opens your provider's app on the number.
When the call finishes, click Done, No answer or Skip in the dialing bar.
The queue advances on whichever comes first: your click, or your provider's own record of the finished call arriving in SmileLine.
Assisted dialing never advances on a timer. Your provider gives SmileLine no live ringing or answered events, so if a call has been open a while with no record yet, SmileLine nudges you for an outcome — it never guesses one. How quickly the record arrives is your provider's pacing, not SmileLine's.
Mute and hang-up are absent in assisted mode: the audio lives in your provider's app, and only that app can control it.
Enable the add-on
Only the practice owner can change billing.
Open Settings → Billing and find SmileLine Voice — or Power Dialer, if the practice wants the workflow on its own — in the Add-ons card.
Click Enable. The change applies immediately and is prorated on the next invoice.
Until an add-on is on, Settings → Voice & calling shows its settings read-only under an Add-on required card.
Connect the calling account
Calling configuration lives at Settings → Voice & calling and needs the owner or manager role. Calls are carried on a calling platform SmileLine owns and operates — there is no provider account to open and no API key to paste.
A practice that has never provisioned reads Pending. Click Verify & provision: SmileLine checks the calling platform is reachable and marks the practice's calling ready, and the status badge then reads Active. Nothing is created at the carrier, so it is safe to repeat and never creates anything twice. If the badge reads Error, the message names what failed; click the button again, and get in touch if it keeps failing.
Numbers cannot be ordered or ported until the badge reads Active, so do this before the next step. Verifying again later is a connection check, not a repeat of setup.
Get a number to dial from
Outbound calls need one Active number: it is the caller ID patients see. UK numbers also need approved Ofcom verification first, and both live on their own page — see Phone numbers for verification, ordering, the default caller ID and releasing.
Neither step is instant. Verification is a review by the calling provider (allow several working days) and a new UK number is then validated by the carrier (allow up to 72 hours). Start both well before the day you want to be on the phone.
Assisted dialing needs none of this: the number and the caller ID belong to your own phone system.