Calls on the desk
Incoming screen pops, click-to-call for SmileLine Voice practices, and dialing sessions for everyone else.
With SmileLine Voice
Click Enable calling on this device the first time you open the desk, and allow microphone access when your computer asks. The desk is now a registered device — it rings alongside any browser tab you also have open, and whoever answers first takes the call.
When a call comes in, the incoming-call card shows who it is. A known patient opens straight into the work panel; several possible matches offer a picker; an unknown caller shows the number.
Click Answer or Decline on the card. In-call controls — mute, hold, hang up — work exactly as in the browser.
Marketing-line calls
Calls to your tracking numbers — the ones your adverts and website show — ring the desk with a Marketing line badge. The desk never assumes the caller is here about their patient record on these calls: nothing opens by itself. If the number matches a patient, their name is shown — click it to open them; if the number is unknown, the card offers Not a known patient — create a lead so the enquiry is captured while you talk.
Calling out
Every lead in the queue with a phone number has a call button in the work panel. Click it: your desk rings once and answers itself, then the patient's phone rings, and you are connected.
Without SmileLine Voice
The desk shows the same Start dialing button as the browser's Today page.
- Native sessions run the call audio in the desk itself — headset on, work the queue, and each lead you settle on is dialed.
- Assisted sessions hand each call to your practice's own phone app, which opens by itself. Mark Done, No answer, or Skip on the dialer bar as you go — outcomes are recorded in SmileLine either way.
If calls don't ring
- Check the tray menu says Available, not Do not disturb — see Tray and availability.
- Check your computer's microphone permission for SmileLine Desk (System Settings on Mac, Settings → Privacy on Windows).