Desktop app
SmileLine Desk is a small desktop app that keeps your call queue and phone line ready all day — it rings even with every browser window closed.
SmileLine Desk puts the Today queue on your desk as its own app. It lives in your system tray (menu bar on Mac), stays signed in, and is built around one job: working calls.
What it does
- The Today queue, call-first. The same leads, day tabs, filters, keyboard shortcuts and work panel as the Today page in your browser — without the rest of the app around it.
- With SmileLine Voice, it is the phone on the desk. Once you enable calling, the app stays registered all day. Incoming calls ring here even when the window is hidden to the tray, with a desktop notification and a screen pop showing who is calling.
- Without Voice, it is still your dialing desk. Practices using the Power Dialer — including assisted dialing through their own phone system — get the same call-optimised queue.
How it fits with the browser
The desk and the browser app work on the same queue at the same time. If both are signed in, an incoming call rings both, and whoever answers first takes it — the other stops ringing. Opening the same lead in two places shows the usual takeover prompt, exactly as it does between two browser tabs.
Anything that isn't call work — settings, reports, marketing — opens in your normal browser with one click. The desk itself never navigates away from the queue.