Offers and price files
Put your products on sale in the Smileline Shop for practices in the UK (except Northern Ireland) and the US — one offer at a time or from a CSV price list — and ask for products the catalogue doesn't have.
An offer is what you sell: a product in Smileline's catalogue, the pack
you send, your price and your stock. Practices see the Shop price, the
arrival date your calendar makes and your delivery rating. Offers
(/supplier/offers) has three tabs: Offers, Imports and Product
requests. Owners and members can use all three.
Product Overviews, at the top of the page, opens the
page practices read about each product you sell.
The Offers tab
Each row shows the Product, Your SKU, Your price, the Shop price practices pay (with the Smileline margin it comes from), Stock, Minimum × multiple, Handling and the offer's status. An offer that sold more than you had shows Oversold: check the shelf and correct the stock.
Attach an offer
Click Attach an offer and search by product name, brand, maker code or GTIN. Choose the pack you sell.
Enter the Price to Smileline, before tax, and Packs on the shelf. Orders not yet dispatched are taken off what you enter, so always type what's physically there. Tick Don't track stock for this offer if you'd rather not count it.
If you need to, set Handling days (0 to 90 working days; blank uses your default), Minimum packs per order and Sold in multiples of.
Choose its Status (draft, live or paused) and click Save.
If the product isn't in the catalogue: Nothing found. Request the product from the Product requests tab.
An offer goes live only once its kind of parcel has a delivery service in Settings; otherwise it says Set up delivery for that kind in Settings first. Click Edit offer on a row to change it. When you edit the stock, leave it blank to keep the count.
If Smileline withdraws your approval for a kind of product, its offers read Suspended until Smileline approves the class again.
Holiday mode
Pause all live offers stops every live offer selling until you click Resume paused offers. Orders already placed still need dispatching.
Upload a price list
Open Imports and click Download the template.
Fill it in as a UTF-8 CSV with the columns sku, gtin, brand,
maker_code, product_name, price, stock, min_quantity,
order_multiple, handling_days and status. sku and price are
required; write prices with a dot, like 12.50.
Click Choose a CSV file. A file can be up to 20 MB; split a bigger catalogue across several files. File received. Exact matches are applied straight away.
Each row is matched to the catalogue, first hit wins: your existing offer with the same SKU, then the GTIN, then the brand with the maker's code, then a maker's code no other brand uses. Exact matches go on sale at once. The rest wait in Rows to review, where Show filters Waiting for you or Errors:
| Row | What to do |
|---|---|
| Several possible products | Choose the product |
| Not in the catalogue | Request it, or Request all missing for every such row |
| Class you can't sell | Skip it, or ask Smileline to approve the class |
| Error | Fix the row in your file and upload it again |
Then click Apply decisions. Offers missing from a file are left as they
are; use the status column to pause them. Match again retries the rows
that weren't in the catalogue once the products are added; Read the file
again re-reads one that stopped; Discard drops an import.
If an upload can't be read at all, nothing is lost: We couldn't read that upload, so we kept it for our team to look at. Please upload the file again. A file that isn't UTF-8 or lacks a required column waits for review, and you're told A price file needs a look.
Ask for a product
Product requests asks Smileline to add a product the catalogue doesn't have yet. Click Request a product and give at least its Product name, Maker code or GTIN / barcode, with the Brand and a note if you like, then Send request. You're told when it's added or declined, with the reason. Once it's added, Match again on the import picks it up.
Sell on Smileline
Apply to sell your dental products to practices in the UK (except Northern Ireland) and the US through the Smileline Shop, and get your supplier account ready to take orders.
Product Overviews
Write the page practices read about a product you sell — banners, pictures, feature columns, specifications, comparisons and more — publish it straight away, or bring in a page you already have with Import HTML.