Product Overviews
Write the page practices read about a product you sell — banners, pictures, feature columns, specifications, comparisons and more — publish it straight away, or bring in a page you already have with Import HTML.
A product's Overview is the long section of its Shop page, under About this item, written in blocks: a banner, feature columns, a specifications table, a comparison with other products and so on. Practices in the UK (except Northern Ireland) and the US see it on the product page, and the public catalogue shows it too.
Any seller with a live offer on a product can write one. Only one Overview is shown per product: the first seller to publish keeps it, through paused offers and unpublishing, until Smileline takes it down or shows another seller's draft instead.
Open an Overview
Go to Offers and click Product Overviews (/supplier/offers/overviews).
Every product you offer is listed with where its Overview stands: Not
started, Draft, Shown, Taken down or Another seller's is
shown.
Click Edit on a row. The editor opens full screen, with the blocks on the left, the page in the middle and the chosen block's fields on the right.
Owners and members who can manage offers can use it. Without a live offer on the product, the editor opens read-only: put an offer live to change or publish the Overview. Practices don't see your Overview while you have no live offer on the product, and the product stays yours.
Build it from blocks
Drag a block onto the page, then fill its fields on the right. Your changes save as you type: the header says Saved, Unsaved changes or Saving….
| Group | Blocks |
|---|---|
| Words and pictures | Banner (words left, right or over the picture, with figures such as "200 · gloves in every box"), Headline and text, Image and text, Feature columns (2 to 4), Highlights, Gallery, Video, Hotspot picture (numbered spots on a picture), Brand story, Callout (information or warning) |
| Product facts | Specifications, Table (a size guide or any wider table), Step by step, Shade guide, What's in the box, Questions and answers |
| Other products | Comparison (up to 5 other catalogue products, with their live price and rating, and your rows), Related products |
Everything is plain text: no links, no bold, no HTML. Line breaks you type are kept. Each field stops at its own length — 200 characters for a headline, title or question, 5,000 for a paragraph or answer, 500 for a caption, list item, table cell or alt text — and one Overview links at most 24 different products.
A Video block plays one of the product's own videos.
Pictures
In a block's Picture field, click Upload a picture, or pick one you've already added under Or use one you've added. Any image works; one that isn't JPEG or PNG is converted. Pictures over 10 MB aren't used.
Write its Alt text: what the picture shows, for anyone who can't see it. You can save without it, but you can't publish.
A new picture says Getting this picture ready…, or Waiting its turn. It'll be ready shortly. when you've sent a lot at once. A picture that can't be used says why, with Retry.
Remove from block only takes the picture out of that block; it stays in your pictures. Discard picture then Discard for good ends it: it's deleted after 7 days. You can't discard a picture your published Overview still uses.
Changes made somewhere else
If someone else saves the same Overview while you're editing, the editor says Someone else saved changes here while you were editing. Click Reload to take theirs, or Keep mine to save yours over it. If a save fails, your changes are kept in this browser, and the editor offers Restore them the next time you open it.
Import HTML
Already have the page somewhere, such as the product's page on your own site? Click Import HTML, paste its HTML (or copy the page in your browser and paste it) and click Import HTML. The new blocks go after the last one, and Undo takes them back.
- Headings become Headline and text.
- A picture followed by a paragraph becomes Image and text.
- Two or more pictures in a row become a Gallery.
- A list becomes Highlights.
- A two-column table becomes Specifications; a wider one, a Table.
- Links keep their words only. Scripts, styles, forms and embedded frames are left out.
Pictures at https:// addresses are fetched for you, and pictures pasted in
the page itself are uploaded. Others — http:// addresses, or addresses
relative to your site — are listed above the editor: save them from the
original page and upload them in their blocks.
Everything you paste is kept, even when it can't be used straight away — for example when you had no live offer on the product at the time, or the page closed before its blocks were saved. Such a paste is listed above the editor under Pasted HTML not in your Overview yet, with when and why, until its blocks are saved. Inspect opens what you pasted as plain text, Retry checks it again and adds its blocks after the last one, and Discard then Discard for good deletes it after 7 days. A paste over 10 MB is kept only up to that size and can't be retried.
Publish
Click Publish. If any block isn't finished, Before you can publish lists what's missing; click Show to go to that block.
Tick These words and pictures are ours or licensed, and accurate and click Publish. Smileline records who published and when.
Practices see it straight away, and the public catalogue within 5 minutes. Later edits stay in your draft — the header says Changes not published — until you publish again. Unpublish hides it from practices; the product stays yours and you can publish again.
If another seller published first, the editor says Another seller's Overview is shown for this product. Your draft is kept, and Smileline can show it instead.
Taken down
Smileline takes an Overview down when it breaks the Shop's rules — patient details, misleading or off-label claims, words or pictures used without the right to, or a page about a different product — and the editor says why, with Smileline's note. You can keep editing your draft, but only Smileline can show it again, so contact Smileline support once it's fixed.
Offers and price files
Put your products on sale in the Smileline Shop for practices in the UK (except Northern Ireland) and the US — one offer at a time or from a CSV price list — and ask for products the catalogue doesn't have.
Orders, returns and quotes
Dispatch Shop orders to practices in the UK (except Northern Ireland) and the US, set a new date when you're late, answer returns and claims, and quote for and install equipment.