Quotes
Ask a supplier to quote for equipment, accept the quote and pay its deposit, and pay the balance once it's installed, in the UK (except Northern Ireland) and the US.
Some equipment, such as X-ray units, is priced, delivered and installed by quote. Its product page shows Request a quote with a From price instead of Add to basket. Nothing is ordered until a buyer accepts a quote. The Shop serves practices in the UK (except Northern Ireland) and the US.
Ask for a quote
Everyone who can add to the basket can ask for a quote.
Choose the site in Deliver to, then open the product and click Request a quote.
Under Who should quote?, pick a supplier. Those that can quote for the site are listed cheapest first, each with its From price. Each request goes to one supplier, so ask more than one to compare.
Set a Preferred window (From and To) if you have one, and write a Note for the supplier. No patient details.
Add Site-survey files if you have them: PDF, JPEG or PNG, up to 10 MB each.
Click Send request. Quote requested from the supplier, and the quote opens.
Follow your quotes
Quotes has Open, Accepted and Closed tabs and a table of your quotes: the product, the site, when you asked, the price and its status. Click one to open it on the page, under the table:
- The quote — Price, Deposit, Balance after installation, Delivery and Installation dates, Valid until, the supplier's Terms and Files from the supplier.
- Your request — your window, your note and when you asked.
- Add a site-survey file to send the supplier more.
While the supplier is working on it, the quote reads Waiting for the supplier to send the quote. Each time the supplier revises it, the version goes up and whoever asked is told A quote you asked for is ready or changes. Prices are before tax: tax is added to the deposit and to the balance when each is paid.
To stop, click Cancel request before it's quoted, or Decline quote after. The supplier sees that it's closed. On a closed quote, Request again asks for a new one. A quote past its date reads This quote is past its date. Ask for it again to get a new one.
Accept and pay the deposit
Only a buyer accepts; everyone else sees A buyer at your practice accepts the quote and pays the deposit.
Open the quote. Under Pay the deposit with, choose Your saved payment method or Bank transfer first. With a bank transfer, the order shows the account details and the reference to use.
Click Accept and pay deposit. Accepting places the order for the version you saw. When the deposit has no tax, this click pays it straight away by the method you chose.
When tax applies to the deposit, nothing is taken yet: the quote shows the deposit, its Tax and what's Due today. Check them, then click Pay deposit with that total.
If the supplier revised the quote meanwhile, you see This quote changed: review the new version and nothing is taken. A deposit or balance too large for one payment can't be taken here: Contact the shop to go ahead.
Delivery and installation
Once the deposit is paid, the supplier delivers on the quote's dates, installs the equipment and uploads the installation documents: always an installation report and, for X-ray equipment, the critical examination report in the UK or a copy of FDA Form 2579 in the US. The quote then shows Installed with the date.
Pay the balance
After installation the order reads Balance due, at the top of Your orders and on the quote, which says the installation is confirmed and the order can't be cancelled now. A buyer clicks Pay now to pay by the saved payment method, or Pay by bank transfer, which needs no saved method: the order then shows the account details, the reference to use and what's still to pay. Every buyer is told when a balance is due.
Installed equipment is under the supplier's warranty and can't be returned. See Returns.
Deliveries, check-in and returns
Track a parcel, check it in so your stock is right, report a parcel that doesn't arrive, and return or claim for items, in the UK (except Northern Ireland) and the US.
Payments, refunds and invoices
How Shop orders are paid in the UK (except Northern Ireland) and the US — payment methods, bank checks, clearing, refunds, invoices, credit notes and how VAT and sales tax are shown.