Reviews and delivery ratings
Review the products your practice has received, read what other practices say, and rate how each delivery went.
Every product page shows what verified practices think of it, and every delivery can be rated. Reviews and ratings work wherever the Shop is open to your practice, in the UK (except Northern Ireland) and the US, on the web and in the Smileline app.
Write a review
Anyone in the practice who can open the Shop can review a product once the practice has received it.
Click Write a review beside a delivered item on its order in Your orders, or on the product's page.
Choose Your rating, from 1 to 5 stars, and write a Title and Your review. Reviews are text only: don't include any patient details.
Check Name shown with your review. It starts with your first name. Enter one first name, or leave it empty to show your role alone.
Click Post review.
Each practice writes one review per product. If a colleague has already reviewed it, you see Your practice's review instead.
Edit or withdraw your review
The person who wrote a review can change it or take it down from the product's page, under Your practice's review. Colleagues see the review without these buttons.
- Edit review opens your stars, title and text. Change them and click Save review. The review is marked Edited; the name shown with it stays as it was.
- Withdraw review asks Withdraw your review? first. Confirm with Withdraw review and it comes off the product page for everyone. Your practice can then review the product again with Write a review, on the product's page or on the order.
A review Smileline has removed can't be edited.
How reviews are shown
A review shows its stars, title and text, the date, and who wrote it as a first name and role with Verified UK practice or Verified US practice. It never shows a surname, the practice or its town. A review whose name has been removed shows A verified UK practice or A verified US practice. Public catalogue pages show reviews the same way.
The product page shows the average rating and a bar per number of stars with its share of the reviews, beside every review, newest first, low ratings included. Show more reviews loads the rest.
To read only one rating, click its bar, such as 4 stars: the list reads Showing 4-star reviews, and Show more reviews keeps to that rating. Click the bar again, or Clear filters, to see every rating. A rating nobody gave says No 4-star reviews yet. Public catalogue pages show the figures without filtering.
Smileline removes a review only for a reason, such as patient details, personal details, abusive language, false or misleading content, a suspected fake, or off-topic content. A low rating is never a reason. Your practice sees its own removed review marked Removed, with Removed for: and the reason.
Nobody is rewarded for writing a review.
Rate a delivery
Once a parcel has been delivered, its order page shows Rate delivery.
Click Rate delivery.
Under How was this delivery?, choose 1 to 5 stars.
If you like, add a Comment for Smileline. The supplier never sees it.
Click Send rating.
Whether the parcel came on time is worked out for you: on time means delivered on or before the first date promised. Product pages show each supplier's average and on-time share beside its offer, such as 4.8 · 96% on time. Suppliers see only their totals, never a single practice's rating.
Search the Shop
Find products by name, brand, code or barcode, filter by several categories and brands, price and delivery time, and see related products when your words don't match.
Procedure kits
Tell the Shop what each treatment uses per case, so Needed soon can order it in time, while implant sizes stay for the dentist to choose on the plan.