Buying

By the end of this page you'll have found a product, put it in the basket and placed the order. The Shop serves practices in the UK (except Northern Ireland) and the US.

Before anyone can pay, an owner or manager sets up shop payments once, in Shop settings → Payment.

Find a productCopy Anchor Link

Type in Search the shop at the top of any Shop page, scan a barcode into it, or open a category from the Shop home. See Search the Shop for suggestions, filters and sorting.

The product pageCopy Anchor Link

A product has one long page. At the top are the pictures on the left (click one to zoom), the product in the middle with About this item, and the buying box on the right with Add to basket and Buy now.

Under the Shop's top bar, On this page stays in view as you scroll, with a link to each part of the page: Top, About this item, Overview, Product information, Similar and Reviews with their number. The part you're reading is underlined. Once the buying box has scrolled away, the bar also shows the product, its price and Add to basket, which adds the same quantity and seller as the buying box.

• Options — pick the size, shade or pack. A combination nobody sells is greyed out and says Not available in this size.
• Price — shown the way Prices and VAT describes, with the old price struck through during an offer and when the offer ends, such as Ends Fri 6 Nov. Under it, the pack (for example Box of 100) and how it's sold: Sold in 5s, minimum 10. A quantity that doesn't fit is rounded up and the page says so.
• Delivery — Arrives Tue 14 – Wed 15 Oct to Kensington, with order within 2 h 13 min while the supplier still dispatches today. Stock shows as in stock, Only 3 left or out of stock.
• Sold by and Dispatched by — who sells it and the supplier that sends it, with that supplier's delivery rating, such as 4.8 · 96% on time.
• Other options (3) from £11.90 — click it to open every supplier of this option that delivers to your site, with its delivery rating, price, arrival date and stock. Click Choose to buy from that one instead of the Shop's pick.
• Often bought together — this item and what practices in your country buy with it. See Often bought together.
• Overview — when a seller of the product has written one, its Overview comes first: banners, pictures, feature columns, comparisons and the like, with From and the seller's name, since a seller wrote it, not Smileline. The products it shows have their price for your site and, where you can buy them, + to add one to the basket; its videos play in the page. Smileline's own description of the product follows under Description. Without a seller's Overview, the section is just the description, From its brand. The public catalogue shows the same Overview without the seller's name, with Sign in to watch on its videos. Sellers write theirs as Product Overviews.
• Product information — panels you open one at a time: Product details (the specifications), Safety and regulation (a medical device, sterile or single use, professional use only), Documents (instructions for use, safety data sheets, declarations of conformity and manuals, as PDFs) and Delivery and returns (who sells and dispatches it, when it arrives, the delivery charge and Start a return from Your orders).
• Similar items — other products of the same kind, then of the same category.
• Reviews from other practices. See Reviews.

Often bought togetherCopy Anchor Link

The box ticks this item, at the quantity and supplier in the buying box, and the first two products practices buy with it. Untick any you don't want: the Total under them follows. Click Add both to basket or Add all three to basket to add the ticked ones in one go; the button then reads Added to your basket.

When it can't be boughtCopy Anchor Link

The buying box says why instead of showing the buttons:

Add to the basketCopy Anchor Link

Set the Quantity and click Add to basket. The button shows Added with a tick until you change the quantity or the supplier. Members who can't buy see Then send your basket for approval under the button. See Approvals.

The basket shows how much more you need for free delivery at the top (Add £… more to get free delivery, then Your order gets free delivery). Under it, each supplier's parcel is its own card, Shipment 1 of 2 · dispatched by the supplier, with lines that need your attention first. Each line has a quantity stepper, Remove and Other options; a line you remove folds away. A line can be flagged:

• No longer available: see Other options — its supplier stopped selling it. Pick another.
• Can't be delivered to the site — no supplier of it delivers there.
• Choose which product to order — the line asks for a kind of item, not a product, as a store-room request does. Click Choose a product and pick one sold for your site.
• Needed for Tue 14 Oct · arrives Mon 13 Oct, or Arrives after the visit in orange when it won't come in time.

In Other options, Use the best pick hands the choice back to the Shop.

The summary beside the basket stays in view as you scroll: the subtotal, any Discount, Delivery, the tax and the Total, which count to their new figures when the basket changes. In the UK the VAT is an Estimated VAT, confirmed at checkout; in the US the sales tax is worked out at checkout. Stripe Tax takes up to 100 lines in one order (in the US, in one shipment); a bigger basket says so and has to be split.

Buy it again, under the basket, shows what your practice has ordered before at today's best price for the site. Click + on a product to add it; on a product already in the basket, − and + change that line. See all opens Buy it again in Your orders.

Check outCopy Anchor Link

Buyers check out; everyone else sends the basket for approval.

A bank debit adds Dispatched once the payment clears, in about 4 working days. The dates shown include it. See Payments, refunds and invoices.

Buy now on a product page skips the basket: it opens the same checkout for that product alone. Reloading the page or clicking twice never places a second order.

Steps that come firstCopy Anchor Link

Checkout shows one of these instead of the button until it's done:

• Set up shop payments to order — the practice has no ready payment method. Owners and managers click Set up shop payments; everyone else sees An owner or manager sets up shop payments.
• Add your practice's US licence — a prescription device is in the basket. Once sent it reads Smileline is checking your licence until Smileline has checked it.
• Sort out the lines that need your attention to check out.

If your bank asks to confirmCopy Anchor Link

Your bank may ask you to confirm the payment, in a window from Stripe. Confirm it and the order goes ahead. If the payment doesn't go through, the order is still placed and reads Payment needed, with Pay now to try again. Nothing is sent until it's paid.

If checkout stopsCopy Anchor Link

While a buyer is paying for a basket it reads This basket is being ordered right now. Try again in a moment., and nobody can change it until the payment finishes.