The Shop on the phone
Shop for dental supplies, check out, approve colleagues' baskets and follow your orders in the Smileline app for iPhone and Android, in the UK (except Northern Ireland) and the US.
The Smileline app on iPhone and Android carries the Shop: the same catalogue, basket, approvals and orders as the web, paid with the practice's saved method. It serves practices in the UK (except Northern Ireland) and the US. On an iPad, the app is the store-room stock station instead, which can request a reorder.
Open the Shop
Tap More, then Shop, the first row. It appears for every role that can use the Shop; the Shop has no tab of its own. Until the Shop opens to the public you can browse and fill your basket, while checkout and other ordering stay turned off, as on the web.
The Shop's home has the search bar, Deliver to for the site you're ordering for, the same shelves as the web (Needed soon, Running low, Buy it again, Popular in your categories, Offers) and Shop by category, with links to Your orders, Approvals and Basket.
Set up payments from the phone
An owner or manager whose practice has no ready payment method sees Add a payment method on the Shop's home, and at checkout. Tapping it accepts the shop terms and the standing authority in one step, then opens Stripe's secure page in the app's browser to save the card or bank account. When you close it, the app checks again. A bank account can take a few working days: Your bank is confirming the payment method.
Find and buy
Search works as on the web: suggestions as you type, a filter sheet, sorting, and Showing keyword matches when related results aren't available. See Search the Shop.
On the Shop's home, the + on a Buy it again, Popular or Offers tile adds one pack to your basket.
A product shows its images (tap one to zoom; pinch on Android) and videos, its options, price, arrival date and buying box: Buy now, Other options and Notify me, with the description, specifications, documents and reviews below. Documents open in the app's browser. The bar at the bottom sets the quantity and adds it to your basket with Add and the price.
In the basket, − turns into a bin at one pack, which removes the line, and a bar shows how much more you need for free delivery.
The basket and checkout follow Buying: Send for approval if you can't buy, Checkout (with the total) and Place order and pay if you can. If your bank asks to confirm the payment, Stripe's check opens in the app; if the payment doesn't go through, the order reads Payment needed with Pay now.
When a prescription device needs your practice's US licence, its product page and checkout ask for it right there: enter the State, Licence number and Registered dentist's name and tap Send for checking. Sent: Smileline will check your licence.
Approvals on the phone
Approvals works as on the web: review a basket, change it, Choose a product for a store-room line, Approve and pay, or Decline with a reason. A notification about a basket opens it at the top of the list. See Approvals.
Your orders on the phone
Your orders shows each order as a card, with Payment needed and Balance due orders first and Pay now on them, then the rest newest first, with Show more. Searching and filtering orders is on the web.
An order shows when it should arrive, a progress bar for each parcel (Placed, On its way, Delivered), every line and the full totals, including anything bought on the web, with the same actions as the web: Track package, Cancel items, All received and Report a problem, Add to inventory, Return items, Report not arrived, Pay now, Keep waiting, Reorder, Buy it again, Write a review and Rate delivery. The Invoice menu opens each invoice or credit note in the app's browser. See Your orders and Deliveries, check-in and returns.
On the phone, a return is sent without photos; add photos on the web. A return's own screen shows its status and label, and takes the Carrier and Tracking number when you send it back yourself. Cancel return and Ask Smileline to review are on the web.
Quotes on the phone
To ask for a quote, tap Request a quote on the product, choose Who should quote?, add a Preferred window and a Note for the supplier (no patient details), and tap Send request. Site-survey files are added on the web once the request is sent.
A notification about a quote opens it: accept it with Accept and pay deposit, or Decline quote. After installation, pay the balance with Pay now (your saved payment method) or Pay by bank transfer, which shows the account details and reference to pay to. A quote's files open on the web: This quote's files open in Smileline on the web. See Quotes.
Bought on the web only
Software licences are sold on the web only, and the app doesn't list them. On an order that holds one, Pay now and Cancel items read Available on the web, and the licence lines can't be bought again, returned or reviewed from the phone. Track, check in and return the order's other items as usual.
When the Shop closes or you have no workspace
Your orders stay open on the phone, as on the web: the Shop row in More opens Your orders, and with no workspace left the screen that says so has a Your orders button beside Account. A supplier's account shows Selling on Smileline works on the web.
Notifications
Shop notifications reach the phone as pushes once you allow them. Tapping one opens its order, the basket waiting for approval, the quote, or the product that's back in stock. Choose which reach you in Settings → Notifications, under Shop.
Widgets and app icon
Add Smileline widgets to your iPhone's home and lock screen to see your goal, leads, inbox, shift and day at a glance, and let the app icon dress up for occasions.
Browser extension
The Smileline Chrome extension puts a free on-page SEO report, structured data checks, Google and Bing result tools, a live tag checker and YouTube transcripts one click away — and, signed in, patient and lead search, texts and leads from any page, notes for your team, your website's heatmaps, social posts from videos and your practice dialer.