Italian practices

A practice created with Italy as its country runs the same product as a UK or US practice with the rules that apply in Italy. Nothing needs switching on: the country sets the jurisdiction, the currency (EUR), the timezone (Europe/Rome) and the Italian defaults.

Roles

The dentist (odontoiatra) performs every clinical act. The hygienist (igienista dentale) records and completes hygiene procedures on the dentist's indication, so a supervising dentist is stamped beside those entries. There is no dental therapist role in Italy; a nurse may author clinical notes under supervision, as elsewhere.

Tax

Dental treatment to a person is VAT-exempt (art. 10 c.1 n.18 DPR 633/1972), so every treatment charge carries the exempt treatment and the invoice prints the exemption wording. Goods sold take the ordinary rate of the day (22% today). Nothing is zero-rated; a line that asks for a rate the registry does not know parks the invoice with the reason.

The patient's codice fiscale

Each patient's Codice fiscale is recorded on their record and can be searched and filtered on the patients list; practices in other countries don't see it. Smileline saves it in capital letters without spaces, it must be 16 letters and digits, and one code belongs to one patient. Objects to Sistema TS reporting records a patient's objection, so their invoices are proposed as The patient objects. See Codice fiscale.

Invoices, numbering and the stamp duty

Invoices and credit notes are numbered progressively within each calendar year and shown as 12/2026; on 1 January the sequence starts again at 1. When the exempt amounts on an invoice exceed €77.47, a €2 Imposta di bollo line is added to the invoice and the patient's ledger automatically and printed with the virtual-stamp note. The document carries the legal entity's name, registered office, partita IVA and codice fiscale from Settings → Practice details → Legal entities as they stood when it was issued, the patient's codice fiscale as the invoice holds it, and the note that it is not sent to the Sistema di Interscambio (art. 10-bis D.L. 119/2018).

Sistema Tessera Sanitaria

Paid invoices are reported to the Sistema TS automatically once the practice is connected under Settings → Sistema TS. Each invoice records, when it is issued, what the service is told — reported with the codice fiscale, the patient objects, not reported, or the code to follow — and each payment method says whether its payments are traceable. See Sistema TS for the connection, those choices, reissuing an invoice issued without a partita IVA and the yearly deadline. The page is shown to Italian practices only.

Defaults in Italian

A new Italian practice starts with its pipeline stages, treatments, lead sources, payment methods, lost and cancellation reasons, contact methods, nurture sequences and appointment reminders in Italian. Every one is the practice's own copy: edit the wording under Settings → Templates and the lookups under Settings, exactly as a UK practice would.

Records

Clinical records are kept for ten years from the record's date (the floor the practice's own retention policy may extend), and disposal stays off until the practice's counsel confirms the period.